Refunds & Returns Policy

Refunds & Exchanges

Unfortunately at this time we are unable to accommodate returns or exchanges.

however we will always do our best to ensure the satisfaction of our customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If your item is damaged, please contact us with your order number and a photo of the damaged item. Contact us at hi.lovebobacandles@gmail.com

Cancelling an order

If you would like to cancel or change your order, contact us immediately within 24 hours and we will try our best to accommodate you. If the order has been processed or shipped, the order cannot be cancelled.